With a solid healthcare provider as a tenant, everyone wins: Landlords realize draws in traffic to the property, while providers expand their services and reach more patients and consumers enjoy added convenience and generally lower medical costs. The practice of housing healthcare providers in retail locations has become commonplace across the United States. Changing dynamics in healthcare reform, technological advances, demographic shifts and consumer preferences drove this shift. JLL’s recent research report on retail and the new healthcare consumer provides some interesting insights into this growing trend. Provider, Patient Benefits Retail-based healthcare has emerged as an effective means of delivering quality, convenient treatment to millions of consumers, and is becoming a model for healthcare systems to consider when providing services to new and existing patient populations. For healthcare providers, retail locations offer better proximity to patients’ residences and facilities designed to accommodate a higher volume of patients per day. Providers have learned that a visit to the hospital or a medical office can create stress for patients before they even enter the building, so many retail healthcare facilities are designed with a “customer experience” mindset, improving the patient experience with familiarity and convenience. Healthcare consumers have been clear in conveying …
