By Justin Elder, President, Elder-Jones, Inc., and President, Retail Contractors Association Whether a retailer is opening a new location, refreshing an operating store, converting an acquired property or rolling out a new prototype, construction comes with variables. Permits move at different speeds. Existing conditions do not always match record drawings. Electrical gear, HVAC equipment, storefront systems and owner-furnished fixtures may carry long lead times. Late design or merchandising changes can ripple through procurement, sequencing and store-opening plans. Those conditions may be unavoidable. Cost and schedule surprises often are not. The difference is disciplined preconstruction, clear decision rights, reliable project controls and a contractor who understands that the job site is also a retail environment. During a roundtable discussion at a recent RCA Annual Conference, experienced retail contractors shared lessons from decades of work. Their central message was straightforward: strong relationships matter, but the best partnerships turn trust into a repeatable operating process. Start with a technically complete preconstruction process The most effective time to solve a construction problem is before crews mobilize. Retailers should bring the contractor into the process early enough to test the drawings against field conditions, procurement realities, operating requirements and the proposed schedule. For remodels and …
